Testimonials

Heartsdeco is delighted that our customers love both our products and the service we provide. These are just some of the unsolicited testimonials we have received.

September 2023

Thank you so much for the family of Wiggles that arrived yesterday, just in time for my sister’s birthday. She was over the moon with them.

Lesley,

June 2023

Just wanted to let you know that I received my giraffe mugs & the quality is even better than I had hoped for. I was also really impressed with how well they were packed in order to make their journey to Canada. Thanks so much.

June,

May 2023

My apologies for taking so long to send bat photos!! We have been away for three weeks and not long home. But here are the lovely bats in the Gin Palace at the bottom of our garden! He was thrilled with his birthday gift. Many thanks.

Ailsa,

February 2023

Thanks so much for such a speedy turnaround - my necklace arrived today and I love it! I only discovered the Hot Tomato brand this week, and this necklace is exactly what I've been looking for! Best wishes.

Mel,

February 2023

Fantastic! All arrived today. Thank you so much for your help. Look forward to any previews. Best Regards.

Tony,

December 2022

Happy New Year and thank you for the delightful parcel with a sweet star too!

Gilly,

December 2022

Thank You for my order which came today!!!

Incredible…. seeing as I only ordered my items on the 21st Dec + with the disruption of strikes etc to say I’m thrilled is an understatement!!!!

My Shoeless Joe Salad Servers & Nut Bowl go a treat with my other items.

Again many thanks & please use this txt to put on your website…..

Estelle,

December 2022

Yes it has just arrived, thank you for your help - above and beyond Happy Christmas.

Roy,

December 2022

Arrived safe and sound. It’s a gift but I love it even if I’m a crazy cat lady🤣 Thank you.

Isobel,

October 2022

Thank you. My order arrived today and everything is lovely.

Lorraine,

October 2022

Thanks so much or my order. It arrived super quick and just what I wanted.

Rachel,

July 2022

Hi Carol,

Just to say thank you for my lovely cards, very pleased with them. Thank you for your help.

Linda,

July 2022

They’ve arrived… I LOVE them!

I already had two little lambs and was looking for mams to ‘go with’. Perfect, thank you!

Angela,

July 2022

Thank you for the emails and for checking on several occasions if it has arrived.

It has actually arrived this afternoon! My wife is delighted and thank you again.

Stuart,

May 2022

Really appreciate service. N ew Ram arrived for the herd!! excellent customer service many thanks.

Janet,

April 2022

I can confirm that my order has arrived, and I'm very pleased with it.

A few years ago, I bought a couple of Shoeless Joe's decorations in a local shop in Edinburgh, but the lady stopped stocking them, and therefore I looked for more 'fishes' on the web, and I found your website: thank you! I'll come back soon, for sure.

Isabella,

April 2022

Thank you for my second order that came yesterday. Yet again I’m very pleased with it. Yes it would be very helpful to know when the stock is back in for the birds as I would like to purchase some more. Thank you again.

Stella,

April 2022

Thank so much! I can’t wait to receive this for my boy, and really appreciate the amazing service. Have a great weekend 😊

Naomi,

March 2022

Thanks for following up - he arrived safe and sound and the little one was wrapted with having her favourite toy "reappear". Cheers.

Adam,

March 2022

All arrived safely and Becky loves it! Many thanks.

Chris,

February 2022

Thank you so much for my recent small order of cards safely received by me....and I very much appreciated the "free card" to compensate for P & P...I shall certainly recommend/use Hearts Deco in future...you sound & act like a lovely company! Thank You!...

Cyndy,

January 2022

I was looking for a Jellycat shrimp for a while as a gift for a friend and I’m just glad to have found one now! Your customer service has been great, thank you so much.

Charlotte,

January 2022

Thanks very much for order received today. Happy as always.

Helen,

January 2022

Took delivery of beautiful decorations yesterday and they are even lovelier than their picture and arrived so quick - thank you so much. ❤️

June,

January 2022

The woodland tea towels are wonderful, love the design, I am so glad I bought three. Many thanks as always for your excellent customer service and for the amazing discount treat, it really was kind. Best wishes also for a Happy New Year.

Samantha,

January 2022

Thank you so much, yes I received my order from my neighbour. My granddaughter will be very pleased I am sure with her new bunny rabbit.

I purchased a Jellycat one from you last year which she loves.

Appreciate the loyalty discount, thank you. Thank you again and hope your business continues to do well in 2022.

Maria,

January 2022

Hi...it's arrived and is lovely. There will be one very happy 4 year old on Friday. Thanks.

Helen,

January 2022

I have received them and am delighted. Many thanks.

Julie,

December 2021

Thanks. It arrived today and I am thrilled with it.

Jayne,

December 2021,

Thanks for your email. I can confirm the first parcel did arrive on time, and made a lovely Christmas gift for an avid collector, so thank you for being so quick in response to my order.

Geoff,

December 2021

Thank you, the parcel has already arrived so all is great. Have a lovely Christmas.

Daniela, Germany

December 2021

Thanks again for getting in touch about all this and providing some solid solutions. Excellent customer service and I really appreciate it 😊 I totally understand that there will have been loads of hurdles the last year or so. Tbh, it's also on me for ordering the weekend before Christmas, I've not left much time for something like this, apologies. Again though, I think you've handled it superbly and I'm very impressed. I hope you have a wonderful Christmas!

Alistair,

December 2021

Just to let you know my parcel arrived about 5 minutes ago . The items are lovely, thank you. Have a great Christmas

John,

November 2021

Hello... I just had to write to you and say how much I loved the wiggle animals I ordered From you, I got them for a Christmas gift for a friend but I loved them so much I've ordered more for myself.

Norma,

November 2021

You have such a lovely range....I'm not surprised the scarf is popular. Can I swap it for the blue fun elephants scarf?

We have family in Canterbury and plan to visit some time so maybe I can call in in person some day?

Romy,

September 2021

Today I received my order. Thank you very much, it is wonderful!

Renate,

September 2021

Just to say my order arrived today. Very pleased with the bag and Christmas cards. Thanks.

Sue,

September 2021

It has arrived and she loved it thank you!

Elizabeth,

September 2021

Thank you for the notification and thoughtfulness.

Sheila,

August 2021

Order arrived very quickly on Wednesday and all good. As previously the cards are great. Thanks again for help with the order and have a lovely weekend.

Sue,

August 2021

Received my fishy parcel yesterday and I’m really happy about everything.

They are for a friend’s birthday who has a sea themed summerhouse.

The silver shoal of fish and the mackerel coasters are just perfect.

I think you may be seeing me again soon!

Carol,

August 2021

Thank you for the fast delivery of this I received it today. I have bought it for a friend who had her ice cream taken from her hand by a seagull haha! Thank you.

Debbie,

August 2021,

I’m going ‘big’ on your lovely bowls! They make such nice presents! And yes, the first parcel has arrived, thank you. I am actually thinking I might get two more crabs … can I get back to you tomorrow? Must see first what I have left in the kitty! Perhaps it would have been cheaper to buy in quantity straight away! Yes please, send all to me and this customer feels well looked after!

Cherry,

July 2021,

The boats sculptures are for my sister, I have brought her one for her birthday and she had brought the other one, so she is slowly becoming a Sarah Jane brown fan, so watch this space 😊 Thank you.

Nettie,

July 2021

Thank you Order arrived safe and well on Saturday. My daughter loves it😀😀

Avril,

July 2021

Just thought I’d let you know that my wife is delighted with the present I bought through you – it finally got delivered today! We had to pay a 15Euro supplement before they released it, but the key thing is that it’s arrived. Thanks so much for your great customer service, very refreshing in the days of automated internet shopping! Anyway, thanks again for your troubles.

Richard,

July 2021

Yes, lovely cards received on Saturday thank you! It was actually a friend that put me in touch with you and I’m really pleased with your range of cards and gifts. Will be back in touch soon.

Susan,

July 2021

Cards came on Friday, lovely as usual.

Maggie,

July 2021

Thank you - it all arrived safely on Saturday, beautifully wrapped and I’ve already used some of the cards & wrapping.

Joy,

June 2021

The first poncho was a great success and now Jill, who bought the first one with me, wants one just the same. This will be a surprise for her this weekend.

Steve,

May 2021

Thank you for being so thoughtful. I have tracked the package and it is due to be delivered to me today. I’m sure I will love the bag! I love the selection you have on your website – I hope to be back again!

Niamh,

May 2021

Just to let you know that these beautiful little bowls have arrived. They are absolutely lovely and I am delighted with them.

Thank you very much and for excellent and prompt service.

I will definitely order from you again.

Alison,

May 2021

A big THANK YOU for the prompt delivery of my greeting cards. I was very impressed by the excellent customer service you have provided.

Thanks again.

Elizabeth,

May 2021

Thanks. The items arrived sooner than I expected. Both the bag and the rabbit scarf are lovely.

Denise,

May 2021

Really thrilled thanks.. it was a gift from my Aunt and I lost a star so I now have 3 stars and 4 anchors many thanks it arrived safely!!

Anna,

April 2021

Yes.....I loved the little dragonfly and bought another one for my garden and one for my sister! It is so pretty shining in the sunshine. I also love your selection of cards. Thank you

Rosemary,

April 2021

Yes all arrived and I’m so pleased with the cards. They’re such good value!

Thank you!

Elaine,

April 2021

I received both my items today and absolutely love both so will be ordering from you again very soon! Many thanks.

Anne,

April 2021

Just to say that the delivery was made yesterday and everything is lovely.

Thank you and I will keep an eye on your web site and purchase again.

Vivienne,

March 2021

My order arrived yesterday , couldn’t ask for a better service and I have the luxury of choosing my cards beautifully illustrated, in the comfort of my own home.

Thank you again.

Shelagh,

February 2021

My daughter loves her sheep!

Lisa,

February 2021

The cards arrived yesterday and they are lovely as usual. I’ll be coming back again soon I'm sure.

Maggie,

February 2021

All good! Thanks a lot for the quick answer and exceptional customer service during the past week. We will keep the Poodle as he is very cute.

Szilard,

February 2021

Received yesterday. Contents in perfect condition. Looking forward to more purchases soon x

Jan,

January 2021

Thanks they, arrived today. Delighted 😀

Karen,

January 2021

Thank you, the cards arrived yesterday..excellent service and lovely cards..

Margaret,

January 2021

Yes everything arrived OK and we are delighted!
Thank you!

Andy,

January 2021

I just wanted to let you know my parcel arrived yesterday and I am delighted with my purchases. Thank you for the lovely customer service!

Wishing you a very Happy New Year.

Charlotte,

December 2020

It has arrived! And is beautiful. Thank you.

Merry Christmas.

Simon,

December 2020

I just wanted to say a big thank you for my gifts that arrived so quickly and so well packed the other day, they are all really lovely and my family will love them in their Christmas boxes.

Wishing you a lovely Christmas.

Cassie,

December 2020

Thank you for such good customer service and for being upfront and honest.

For that, I have placed an order for two items.

Wishing you well at the time and a lovely Christmas time ahead.

Steve,

December 2020

I love everything I bought from you and will certainly shop with you again. I bought some earrings a few years ago and then sort of forgot about you so was really pleased to get an email from you just in time for some Christmas ordering.

Jane,

December 2020

Just to say I received this last night – thanks so much for fast delivery and I love everything! Merry Christmas.

Nicola,

December 2020

We have received the heron. My grandson will be thrilled with it on Christmas Day.

Susan,

December 2020

It arrived, thank and the items are lovely!

Michelle,

December 2020

Just a quick note to say thank you for my lovely bags - a present from me to me and just what I wanted! Great service, many thanks and best wishes.

Susan,

December 2020

Thank you so much Carol for the tunic, it looks great. I'm very grateful you were able to drop this off for me.

Alison,

November 2020

It arrived, thank and the items are lovely!

Alida,

November 2020

Just a note to tell you that the little polar bear arrived safely today, and is now happily ensconced in his new home with Sharon.

Sharon is beyond thrilled with her bear! I hadn’t realised when I ordered him for her, that today was going to be a personally difficult day for her, so his arrival was a particularly timely and lovely surprise. She loved the wrapping, as well as the bear, and described the presentation as “exquisite” - so many, many thanks again, Carol, for going what I see as the extra mile to ensure the giving and receiving of this little under-a-fiver gift was such a special experience for both myself and for Sharon.

That little bear - added to Sharon’s treasured collection, and now named by her as Shoeless Joe - has made a big difference to the day for two dear friends.

Thank you!

Lynda,

November 2020

Thank you very much. It has arrived and both items are perfect.

Ruth,

November 2020

A brief note of sincere thanks for such a lovely chat and superlative service this afternoon.

I enjoyed talking with you very much, and thank you for going the extra mile re: packing and posting the little bear to Sharon. I’m sure she’ll love it!

I am genuinely really happy to have found your fantastic website ; I certainly look forward to placing more orders, and will definitely be recommending you to others.

Lynda,

November 2020

I love the lights, thanks so much they’re lovely and bright.

You must be really busy at the moment so thanks for the speedy delivery.

Keep well.

Kathryn, London

November 2020

Thanks loads for my order which I received yesterday. I love everything!

Anne,

November 2020

My cards have arrived and I’m very pleased with them. Thank you.

Julie,

November 2020

Thanks for bag which arrived this morning. It is just the thing to brighten a November day!

Rosemary,

November 2020

Thank you, the cards have arrived, love them.

Maggie,

November 2020

Yes I love the scarves, I’m buying this one for a friend’s Xmas gift. Looks like you’re busy which is good.

Many thanks for all you do and hope to meet up in person again sometime in the future.

Kathryn, London

October 2020

You have lots of lovely things to choose from and it's great that you organise this event to support the hospices. Well done you!

Sharon, Bournemouth

October 2020

Thanks so much for this, this is much appreciated!!!

I discovered Shoeless Joe on the Isle of Wight where I regularly go for work, but as I have not been able to go back for a while due to Covid, I was glad to find your shop!

Nolwenn,

October 2020

Just to say I loved my Christmas decorations and was pleased with the packaging it was sent with thoughtful travelling.

Sue P,

October 2020

They have arrived and I LOVE them!! I saw them about 1.5 years ago at the country living exhibition but just couldn't quite justify them as a gift to myself, and then I wasn't able to get them anywhere. So glad I found your shop! Thank you.

Jo,

October 2020

The earrings arrived on Saturday morning for my friend's birthday on Thursday. She was absolutely thrilled with them.

I will be on line to order something else this week for my daughter-in-law's birthday on the 27th.

Please pass on my thanks again to the lovely gentleman I spoke to yesterday regarding mailing to a different address without the invoice. He was really helpful.

Have a good weekend.

Jackie,

October 2020

I can confirm I have received my order and am delighted with my purchases. I'm having to stop myself from buying even more!

Lyndsey,

October 2020

Ah, bless you for such a genuinely concerned and apologetic message! Its much appreciated. I think I’ll go for the mackerel one. 🙂🐟, it’s also fab.

Thanks again for the super-quick and lovely response! Will definitely shop with you again.

Victoria,

September 2020

Loved the bats they are hung in my vine tree.

Lomey,

August 2020

Thanks Carol all my lovely cards have arrived. Very happy with them as always. Thanks again.

Sue,

August 2020

Thankfully I am fine and love the fact that I can sit comfortably in my living room browse through the lovely cards, send you an order and bingo, before I know it, they are delivered straight to my door .

Laziness personified😃 Grateful thanks once more for a brilliant service.

Shelagh, Somerset

July 2020

The bag has arrived in time and is great. Thanks for posting it so quickly to me. Take care.

Diane,

July 2020

Thank you for the lovely goods which I received today. Very much looking forward to placing more orders and recommending to my friends x

Jan,

July 2020

I am well thank you . I have just received my order. Wow, the service you provide is second to none . Hope you are also safe and well and that you are managing to keep your business ticking over in these uncertain times. Kind regards.

Shelagh, Somerset

June 2020

Thank you for the cards which arrived this morning. I am so pleased with them especially as I am shielding and cannot go to the shops. I look forward to buying from you again.

Susan,

June 2020

No problem! In fact the cards arrived yesterday so that was very quick.

Once again the cards were lovely and thanks for the freebie you included.

Sue,

June 2020

She has received it - thank you - she absolutely loves it!

Lynne,

June 2020

Thank you so much my parcel arrived today with the gnome, earrings and cards. The gnome and earrings are for a friend of many years .

Excellent service.

Shelagh, Somerset

June 2020

My cards have arrived and are beautiful as always. Many thanks.

Susan,

June 2020

Just wanted to thank you for your email and to let you know I received my order.

Thank you so much, both items are adorable, lovely to have them and could not be happier!

Samantha,

May 2020

I got my delivery last week, was very happy with it and have recommended you to all my friends. My friend Angie recommended you to me! Thank you.

Mandy,

May 2020

I totally love my parcel it came so quickly,There is something so comforting about you site and the beautiful items and you are always available thank you xx

Cassandra,

May 2020

Thank you, so much, received this morning, a 60th birthday present for a friend, she will love it. Thank you so much, very friendly helpful service, keeping me informed on order. Will definitely recommend you to friends and family.

Sue,

April 2020

I don’t know how you did it but you worked a miracle...

Shelagh, Somerset

March 2020

What a great customer service - I’m impressed! I don’t have a Problem with any delay's caused by the ongoing corona-Virus-Situation and therefore I would like to confirm that you despatch my order on Tuesday.

Vivian,

February 2020

Thank you for your email and for posting promptly.

I have just received my order for which I am very pleased.

Looking forward to dealing with you soon.

Julian,

February 2020

Thank you so much Carol! I am so impressed with your prompt responses & wonderful customer service!

Caroline,

January 2020

Just wanted to let you know that your parcel arrived yesterday already but I only had time today to open it. Just unwrapped all the adorable sculptures, they are in excellent shape, I’m so happy with them all! Can’t get over how fun they are, very detailed and cleverly made. Also love the bag (am using it already) and the beautifully made giraffe jug is a real conversation piece, hilarious! Thank you again for all your help.

Anne-Marie,

December 2019

Thank you so much for your prompt despatch.... my bracelet arrived today. Awesome service. Thank you and merry Christmas.

Louiza,

December 2019

Oh bless, you and still up at that time of night, a martyr to the cause! I bet this time of year is frantic for retail. I hope it means you’ll at least have a restful Christmas time!

Ruth,

December 2019

Just a quick message to let you know that my package was delivered yesterday as arranged.Thank you so very much for your attention with my request, much appreciated.

Mary,

November 2019

Hello. I would just like to say very impressed with the arrival of my order .i would recommend you to all. Thank you again. Merry Christmas to all.

Maureen,

November 2019

Thanks so much for your note. I discovered this brand on a trip to England during the holidays last year and fell in love with it. I was so pleased to find your website and see you offer shipping to the U.S.

Julie, Albany, United States

October 2019

Yes, all here safely, thank you so much.

Your customer service is excellent and I’m thrilled with the purchases.

Ruth,

September 2019

Yes, I received my order on Saturday - I think it must have been dropped off personally as no postage details on it, so thank you very much.

Sharron,

September 2019

I just wanted to see a big thank you for resending out the wire sheep. I went and collected it from the delivery office yesterday and it’s perfect. Thanks again,.

Lucy,

August 2019

Just got in from work & my bracelets were here! That was quick service!

They’re beautiful, I love them both. I will definitely pop over and find you in Tenderden at the end of November too. Many thanks.

Kim,

April 2019

I received the package today, thank you so much for your follow up and concern to ensure delivery. I hope the original parcel is returned to you soon.

Mark,

April 2019

Wow speedy service thanks Carol x

Kathryn, London

April 2019

Will use you again! Very efficient!

Lisa,

March 2019

Thank you, I have a collection myself and my mum loves them, I like to buy or do something different Mother’s Day so I thought this would be the perfect gift. She’ll love it😊

Sharon,

February 2019

Thanks for the package, arrived today and love the products.

I shall definitely order again.

Ruth,

December 2018

Just a quick note to say that my orders have just arrived. I am thrilled with them but even more pleased with your service and speed of delivery considering I only placed the orders on Monday ! If only every company was as helpful and efficient.Thanks again and Happy Christmas!

Sue, Saffron Walden

December 2018

The package arrived today. Thank you! ... and the earrings are very beautiful!

Luca, Rome, Italy

December 2018

Festive puffins have landed! Many thanks to you and your fabulous customer service! Wishing you a happy Christmas when it comes.

Brigid, Exeter

December 2018

It’s a delight to choose from your Christmas range, which always offers something a little different and unusual, and it’s a joy to give the decorations to friends and relatives who now look forward to receiving something a little bit different to add to their seasonal collection.

Anne, Crewe

December 2018

Thanks again. I will keep an eye on your website and will shop more with you.

Chris, Alnwick

December 2018

Thank you very much I cannot wait to give them to my other half, he will love them.

Katie, Tonbridge

December 2018

Judit with Odette the ostrich from Jellycat Odette has been a success with my students. She has been loved very much ever since she has joined me at work…. And admittedly in my social life !!!!! She came with us last night to a fancy dress party!! We even won the dress up competition..!!!! Judit, Dartford

Judit with Odette

November 2018

Order has just been delivered - I'm absolutely delighted! I've been searching unsuccessfully for a scarf in that colour, it's just what I wanted and I love the acorn purse. Many thanks.

Moira, Maidstone

November 2018

I will definitely come back again. I received the items yesterday, thank you. The brooch is so pretty.

Sophie, Harrietsham

November 2018

Just wanted to let you know how pleased I am with the items I ordered from you recently.

The little teal suede bag is perfect for evenings out.
I can't wait to wear the Lene Lundberg santa earrings! As you say, the posh version of a Christmas sweater.
Thank you for your wonderful customer service. Feels like ordering from a friend with excellent taste.

Judith, Inverness

November 2018

Many thanks for the prompt service and your help with identifying other Sarah Jane Items. The reindeer arrived today and is fantastic!

Cameron, Ayr

November 2018

Thank you for the quick dispatch.

Audrey, Marseille, France

October 2018

Delighted to find the Lene Lundberg santa earrings as I bought the Christmas tree ones from you a couple of years ago. They always attract compliments.

Judith, Inverness

October 2018

All purchases received. Love it all. Thank you so much.

Kerrie, Peterborough

August 2018

The courier delivered my parcel today. I do love my goodies, especially the mouse.

Sarah, Caterham

August 2018

Love my elephant scarf I bought!

Laura, Sissinghurst

August 2018

My parcel has arrived, very happy with contents and thank you very much for all your assistance.

Ceri, Tunbridge Wells

July 2018

Thank you so much, order received today and I will be taking them to Norway next Monday for my granddaughters, and hope they will love them too.

Mary, Wrexham

May 2018

I just received my hard leather coin purse and it's beautiful ! I'm a coin magician and I was looking for something that would set me apart and get noticed... I found it ! I thought it was the least I could do.

Anyway...... have a great day and know that there's a coin-worker out there wearing your handiwork.

Randy, Vilseck, Germany

May 2018

Thanks... the bag arrived today and looks fab! I bought one locally last week, but they didn't have much selection colour wise, mine's grey. My Mum was coveting the bag whilst she was visiting me and it's her birthday next week, so the fuschia colour is much more to her taste (and mine to be honest!)

Rachel, Bristol

April 2018

I have received it and love it.I have purchased from you before and am very pleased. Thank you

Anne, London

March 2017

Thank you so much they arrived Saturday morning! She was absolutely chuffed with them and they are sitting happily in the kitchen window! They reflect the morning sunshine beautifully and it shines all around the kitchen in a pattern! Your customer service has been faultless and I can't thank you enough! I've attached a photo of our happy little hens newly named after the chicken run chucks Rocky and Ginger!

Laura,